
Maintaining a bicoastal relationship, aside from its obvious challenges, has put me in the midst of one of life’s larger predicaments: confronting my deep-rooted, utter contempt for the experience of flying anywhere – whether for 50 minutes (hello Logan to LaGuardia shuttles) or the five-hour outbound leg to Paris. Most often, I find myself on the nearly four-hour trip to Dallas (mysteriously 2.5 hours on return to Boston), a journey I undertake once a month and spend the remaining 28 days ruing. My recent boost in cross-country travel has given me ample opportunity to pinpoint what, exactly, it is that I hate about flying and then substantial amounts of time sardined into “seat-like” contraptions with which to best articulate my sentiments: it’s not a train.
Me, I’m a train baby, historically out of necessity, but most recently out of preference. Save the five years I spent in Chicago traveling by air back East on what amounted to a quarterly basis, flying was something I only ever did once a year at most while growing up, usually to go on a far-flung family vacation or to visit close family friends that relocated to Minnesota. Upon maturing to an age of independence and freedom (read: driver’s license in high school), I found that New York City and DC weren’t as far as I once thought from my family’s house near Philadelphia. In fact, I discovered Philadelphia itself wasn’t as out of the way when behind the wheel of a car, and then proceeded to use its 30th Street Station as a launching point for week-end escapes or hooky days with friends. My parents were never stupid, and for all I knew they were well aware of when I wasn’t in school or spending the night at Scott’s house (like I had told them). But for sure I knew that my father maintained our family’s fleet of vehicles with the care of a hobbyist and would have kept regular tallies on the odometer readings. Regular jaunts well over state lines would have tipped off the media, and in turn alerted the queen bee. And while I’d never taken the time to gauge my mother’s feelings on my random-but-regular escapades, my hesitation always told me that the ruling would never be favorable. And so Amtrak came to the rescue. For a meager $40 at the time, I had myself a guaranteed round-trip ticket to the destination of my choice, free of the suffocation of schedules and early arrival times like those needed to travel on a plane. I could come and go to the stations as I pleased, able to jump on one of many trains that rolled through on an hourly basis, and be dropped off in another station that put me in direct connections with subways and buses to whisk me off to my fix of whatever the day had in store. And no one would be the wiser, what with no extra clicks on the odometer, no incriminating evidence mailed to the house (unpaid parking tickets in Baltimore, toll evasions on the Garden State Parkway, running a red light in lower Manhattan, constables approaching my mother on a random Saturday morning to collect on a bounced check for a speeding ticket in Nazareth…), and absolutely no potential for the omnipresent risk of having an incident out of bounds that would need to involve the parental units, as fate has always seemed to sign me up for since birth. The train was easy, cheap, and – most importantly – flexible. So I rode it.
Flash forward ten or so years to the beginning of my corporate legacy, and I found myself darting between Washington, Philadelphia, and Boston as a way of saving precious in-person office time on travel days. The train stations were either a ten-minute walk or a ten-minute subway transfer from any of our offices. On the flipside, getting to any of the airports in any of these towns was a 40-minute ordeal, at minimum. And that doesn’t even begin to include the mandatory early arrivals, check-in times, security passages, and invariable delays that just aren’t required with Amtrak. A two-hour flight anywhere in the Northeast Corridor translates into five hours of actual travel (door-to-door) time, without fail. So I would argue, why not spend five hours on a train while being comfortable and working on a laptop that you can plug in to a power source at your seat? As it turns out, more and more people are making this argument, as Amtrak (particularly in the Northeast Corridor) has logged record ridership and stolen enough business from the airlines that the “shuttles” between the major Northeast airports are no longer as profitable for the airlines to run. And with the introduction of Acela service after the millennium, even more riders are flocking to North America’s only true high-speed train service.

The reality is, traveling on Acela is much like what we imagined traveling on airplanes to be long ago: an experience. A good experience, anyway. The ever-so-slight feeling of being forced back into your seat as the world flashes by at the quiet rush of 150 mph offers a calm exhilaration in a perceived realm of safety (the real world is just outside the window and the ground just a few feet below). It’s comfortable, the gentle hum of the tracks underneath you and the inordinate amount of space with which you have to stretch out and maneuver. The interiors are relatively new. Seats are wide and legroom plentiful, fold-down tray tables are twice the size of an airliner’s, windows are tall and expansive, and the doors that separate car segments whisk open and closed automatically with a silent whoosh when they sense your presence as if you were transitioning compartments on the Starship Enterprise. The colors are relaxing, yet vivid, the whites bright, and the lines continuous and clean. The air is not recycled or pressurized.
Moving about the cabin is encouraged, and in fact never prohibited at any time. In short, train travel, even on the much-lamented Amtrak, is everything that plane travel is not: no creaky fuselages, no ducking and squeezing down aisles, no praying that the seatback in front of you won’t recline. And plane travel, for as sophisticated an idea as hurtling through the air at soaring heights has been for humans, is nothing at all like we would expect. It’s a cattle call for elbow room, executed with all the order and cohesion of a kindergarten recess line, and exacerbated by all the indignities of bureaucratic “protocol” that manage to compromise the most basic of civil rights in the name of safety and (I use the term loosely) efficiency. To add insult to injury, passengers are then subjected to some of the grossest and most uncomfortable accommodations that the only word I can find to accurately describe them is “skanky.” Yes, this is the future as envisioned 60 years ago, and not updated since. Truth be told, the actual mechanics of airplanes are as primitive as the physics behind flying them. And it shows. It’s as if someone studied a bird, then tried to recreate it out of moving metal parts, and then let a group of corporatists finally figure out how to squeeze as many people as possible in them. Perhaps finally, an interior designer was hired to “spruce the place up” with a budget roughly equal to that of his or her professional fee. THAT’s how primitive air travel really is, even 100 years after the advent of flight. And taking all of this into account while 30,000 feet in the air doesn’t make a very compelling case for even an illusion of safety.And let’s not forget the infamous service experience encountered in the skies. Rushed seating, gruff instructions, endless directions (seat up!, tray table up!, seatbelt buckled!, the captain hasn’t turned off the seatbelt sign yet!, turn off your electronic devices!)… and that’s just the flight attendants. Luckily, there’s recently been a slew of consultants hired by the operators of these big silver birds to figure out how to make air travel a better experience for their customers. And praise Allah (but not out loud, as it might be viewed as a security threat) that one of the solutions was to again offer beverage service in the main cabin, thinking that the 3 minutes it takes to gulp down a carbonated beverage will somehow ingratiate me toward their cause, as if the whopping $1 it would cost me to buy a Coke myself would have proven such a financial hardship after spending $250 on the ticket that I would be both miserable AND dehydrated for the duration of their flight. Better, then, to charge me to check baggage (after prohibiting me from carrying liquids in my carry-on unless I support the plastics industry by purchasing their clear, 3-ounce bottles and Ziploc bags) or upgrade my seat to one where a 6-foot-tall man might be able to fit fully without displacing his knee cartilage for several hours. In the end, it seems that the only true economy on the airplane comes in the form of purchasing their alcohol, which I will undoubtedly need to make it through the entire harrowing experience. At $5 per alcoholic beverage, the in-flight “bar” is cheaper than any watering hole in Eastern Massachusetts, and doesn’t require tipping to boot.
But now back to the trains. Amtrak has no pillows, blankets, or beverage service, and that’s just fine by me. The fare structure is straight-forward and simple: X seat on X train costs X dollars. Purchase within 3 days of traveling, and the fare is nominally higher. Period. No chaos-theory formulas for pricing based on day, bookings, the cost of crude, Stevie Nicks’ waking time, or whatever else goes into deciding an airline’s seat fare at any given second of any given day. And because I’m purchasing a seat to, in fact, travel, Amtrak assumes I’ll have bags. No fees. No restrictions on what’s in them. Skis? Guitar? Bicycle? There’s storage space at the end of each car for oversized/oddly-shaped items. Again, no charge, other than the cost of my seat. And all I get is a seat, which keeps costs down for the company. Beer? Caesar salad? Cheese plate? All extra. But for the same prices you’d pay at Au Bon Pain, you can trot to the café car and eat/drink away the miles while sitting at a bar, in a booth, or back at your own roomy seat. Even a ski trip to Denver on JetBlue, who loves to tout that they still check a bag, serve beverages and snacks, and encourage refills for free, would charge $25 for additional/oversized ski bag and another $25 for my gear bag. Um, hello, why else would I be flying to Denver except to ski? Shouldn’t all of this be included in my ticket? Suddenly, my $350 airfare isn’t such a bargain.
My customer service issues with Amtrak have also trumped that of the airlines – by an entire deck of cards. I’m allowed to cancel or change my reservation without incident. What I paid for the ticket is the value I can apply to a future ticket, no penalties. Further, Amtrak’s admitted when it’s been wrong and hasn’t invoked antiquated concepts like “acts of God” or “weather” to get out of its responsibility to provide the service I paid for. I was once traveling on Acela through New Jersey during a formidable storm when lightning struck the train I was on and shorted the entire section of track between Manhattan and Philadelphia for an hour. After power was restored, trains were zooming by mine on each side, but I was stuck for another hour where I sat, unable to move, as lighting had struck my particular train and fried its circuits. An act of weather if I ever heard of one. Amtrak sent another train (which was really the scheduled – and sold out – departure after us), upon which there was only standing room for the remainder of the trip to DC. Without me even speaking to anyone or logging a complaint on amtrak.com, I was sent a voucher for another trip on Acela to be used within 2 years. Ever try getting that kind of compensation from an airline?
I have. I was once stuck at Philadelphia International Airport during a minor storm (I suppose it had the potential to be violent, much like any five-year-old has the potential to be the president of the United States some day), where successive flight delays of 30 minutes at a time ultimately forced me to spend 4 hours at the gate (and countless dollars from my wallet at the various terminal establishments passing those hours) after leaving work early and battling evening rush hour on the airport train to get there. When the skies finally cleared and it looked as if we’d be on our way, some convoluted complication of the crew logging too many flight hours that day before we’d land in Dallas, no other flights scheduled for that night, and an inexplicable lack of any other crew with hours to spare in the entire Philadelphia metropolitan area caused the flight to be cancelled and all passengers placed on the first flight out the next morning. I lived in Philadelphia at the time, but wanted to stay overnight at the airport because the next morning’s departure (and required check-in and security times) was early enough that public transit wouldn’t be running yet. A cab would have been $30, but that’s $30 I wasn’t planning on spending, and why should I pay more for a ticket that I bought with this kind of scheduling in mind? American Airlines refused to pay for any hotel rooms, expecting out-of-towners to crash at the airport or put themselves up, and people like me to figure out how to get to the airport at an ungodly hour the next morning. Since weather started the problem, the airline wasn’t responsible. I wish I had that kind of business…
I realize I’m a little unforgiving of the airlines, as a lot of what happens isn’t really their fault. Over the last century, various forces have done half-assed jobs at molding the industry into what it is today, leaving the actual airlines with little wiggle-room in which to conduct their business. Airlines are privately-held while airports are often publicly-operated. For all of the deregulation of the 1980s, airlines have perhaps the most heavily-regulated operations, considering the tedious safety regulations and requirements imposed by the FAA on nearly every aspect of the plane. And customers like me still expect to pay the low fares of the early 90s while wanting the airline to make the necessary investments to make my travel experience more enjoyable. None of this can be easy. But Amtrak managed to make it work and continues to improve every day, despite its meager budget from Congress and the disinterest shown towards it by the general public outside of the Northeast. And furthermore, you, airlines, are a business, and I’m a customer, and I want a certain product at a certain price and have certain expectations of what that all will entail. If you can’t profitably provide that to me, well, you have no business being in business. And if it turns out that no business can realistically provide that to me, then the government should (duh, how do you think Amtrak exists?).
President Obama’s making unprecedented moves toward expanding high-speed rail in America. It’s still highly inadequate, though, and I doubt I’ll be able to travel cross-country on bullet trains during my lifetime, but I sure hope the idea takes root and becomes a viable option for all of us. After riding the TGV network in France, I’ve come to believe in its potential even more. No, it’s not realistic to expect that I can whisk in between Boston and LA on a train, as the country’s far too large. But distances between major metropolitan areas are close enough that I should reasonably expect to get to Chicago in a half day and bypass the purgatory that is O’Hare. Or to Montréal for a long week-end… not that the drive through Vermont isn’t scenic.
My sentiments can be summed up by two parallel experiences. On a recent flight to Dallas, the aircraft that I was supposed to board was late arriving to Logan, thereby delaying my flight. Apparently American Airlines doesn’t have extra planes lying around airports that can stand in when things like this happen. But, two hours later, it arrived, unloaded its passengers, took us on, and had us on our way. It was announced after takeoff that we’d “speed” and make up some time and get to Dallas not too far behind our scheduled arrival (this entire concept has escaped me for years, but I don’t have the energy to delve into it here). Yet one thing must have led to another, as we land two hours late, presumably because we left Boston two hours late. It’s midnight. I just worked a full day. And I hadn’t eaten because I was planning on eating with Jeffrey (that was when I was expected to land at a more normal hour of 10 pm). As I’m walking off the plane and onto the jetway, the captain looks at me and says “smile!” My reply: “Why? You were late. Twice.” (Similarly, there’s a great line in Six Days Seven Nights where Anne Heche is accusing Harrison Ford of being a horrible pilot after he crashes the plane on a deserted island. He thinks he’s a good pilot, as they’re alive after the incident, and she retorts “Please! I’ve flown with you twice; you’ve crashed half the time!”) And therein sums up our airline problem: we’re supposed to be grateful for the fact that we got from A to B and excuse the fact that we were hours late doing it, or had to stop at C along the way, or arranged our entire day around a trip that didn’t go as planned. And let’s be honest – they never go as planned.
On the opposite side of the coin, I recently trained to Philadelphia for a long week-end to spend some time with friends. My train was scheduled to leave South Station at 6 pm. I worked a full day that Friday, walked over to the station at 5:40, showed my ticket and walked on the train. I sat down. The train pulled out of the station at 6 on the spot, with no more fanfare or announcement than the sounds of the exterior doors closing. My seat was reclined. My iPod already three songs into a playlist. There wasn’t even a seatbelt to buckle. I napped. I had a beer on a stool at a bar. I read a book. Five hours later, I stepped off the train at 30th Street Station. No attendant was at the door as I alit. No conductor smiled and wished me a good evening. And they didn’t have to. They did what I paid them to do. It was 11 pm, and I was there in the center of Philadelphia, as promised, ready to walk over to a restaurant to meet some friends for a late supper.
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Music of the Post: "Second Category" by The Tellers. I love this song for two reasons: one, it reminds me why I fly monthly to Dallas in the first place (yes, some of us actually DO "receive the prize that was promised by all those fairy tales that drugged us" (another lyric from another artist that I've carried around with me), and two, because - since I can remember - I loved making up new pronunciations for words, so much so that I've even incorporated some of them into my vocabularly without even noticing. This entire song is at first unintelligble, save a few words here and there, because the guy blurs the lines between sentences and experiments with different ways to emphasize the syllables. It's brilliant. Oh those Belgians...
This ain't Hollywood, life is never that good.
She won't come back with love in her sack.
Not a single picture of you in her wallet.
The letters you wrote aren't pinned up her bed.
Some's got a pain in the eyes,
Some are happy.
Don't try to lie
'Cause I know I'm right, you're in the first category.
Locked up in your room, well they say you are lazy.
Well, if you were lazy, you wouldn't be
Digging your grave, oh, just in case,
You would've died, died, died of being lonely.
Some's got a pain in the eyes,
Some are happy.
Don't try to lie
'Cause I know I'm right, you're in the first category.
Well, I admit it looks a bit like Hollywood
and life would be better if I would.
This ain't useless and this ain't fake,
So try to be the one, for god's sake.
Some's got a pain in the eyes,
Some are happy.
Don't try to lie
'Cause I know I'm right, you're in the first category.
Some's got a pain in the eyes,
Some are happy.
Don't try to lie
'Cause I wasn't right, you're in the second category.






